Medic Assistance International
Local response. International standards.
A physician-led medical assistance, crisis management and digital healthcare organisation serving insurers, embassies, hotels and travellers across Mauritius and Seychelles.
Positioning
We are the oldest established and independent medical assistance service provider in Mauritius. That experience has built a strong network of professionals across Mauritius and Seychelles, available 24/7.
MAI supports assistance companies, insurers and embassies worldwide - local service provider for over 60 organisations who rely on our quality of work, expert know-how, and caring approach.
Digital health · MAI platform
Need a doctor? Use SOS Tourist Doctor: visit touristdoctor.mu, call 86 1115, or download the mobile app.
For travellers · Mauritius & Seychelles
TouristDoctor connects travellers, expats and students with a licensed doctor in minutes - telemedicine, on-site visits and e-prescriptions, day or night. The public face of MAI care for guests on the ground.
Core services
Routine care, claims containment, planned treatment and full crisis ownership - one local desk across Mauritius and Seychelles.
Physician-led routine and emergency care for tourists, expats and business visitors. Preferred provider for most embassies and diplomatic missions; local partner for 60+ assistance companies and insurers.
24/7 mobile doctors to hotels, villas, residences and workplaces. Call +230 5728 7110 - daytime visits are typically arranged within about one hour.
For overseas insurers and assistance groups: protect claims spend while keeping care clinically appropriate. Negotiated rates, bill review and network oversight on the ground.
End-to-end coordination for patients travelling to Mauritius for planned care - specialist matching, appointments, logistics and bedside support with one local contact.
MAI’s digital-health channel for hotels: guests scan a QR code, reach a licensed doctor and receive teleconsult, visit or e-prescription - with escalation into full MAI coordination when needed.
One accountable contact when an incident is medical, legal, reputational and logistical at once - from scene and hospital through evacuation, escorts or repatriation of remains.
Response protocol
The pathway adapts to the incident while preserving responsibility, confidentiality and documentation.
Partner or hotel calls. Essential facts gathered. Immediate instructions given.
Clinical and operational risk clarified. Specialists identified.
Doctors, hospitals, police, lawyers, insurers, embassies and families aligned.
Confidential updates for authorised parties only.
Documentation, invoices and handover - no case left open-ended.
Crisis & trauma
When reception cannot manage alone, MAI coordinates medical, legal, communications, logistical and psychological intervention.
Emergency assessment, hospital liaison and clinical oversight.
Lawyer network, police and medico-legal liaison.
Families, authorities, hotels, media and stakeholders.
Accurate communication across languages and cultures.
Trauma-informed support for individuals and families.
Transport, accommodation, documentation and travel.
For hotels & resorts
Cluster assessment, screening, doctor deployment, testing and infection-control guidance.
Emergency response, ambulance, hospital referral, insurer and family liaison.
Trauma-informed care, confidential support, evidence pathways and legal coordination.
Confirmation, authorities, mortuary, consular liaison and repatriation formalities.
Coordination across medical providers, legal advisers, police, insurers and embassies.
Discreet oversight and controlled communications to reduce operational risk.
Repatriation
MAI manages medical clearance, commercial-flight repatriation, medical escorts, receiving facilities, repatriation of remains and priority air-ambulance access.
Rapid access when clinical urgency requires evacuation.
Qualified escorts for commercial flights and complex transfers.
Respectful documentation, authorities and receiving arrangements.
“Thanks largely to your efforts my family and I were upgraded to Club Class for the flight home. This made the journey bearable for me, and much pleasanter for my family.”
Pete Ellis · Tourist
Partnership
Not merely doctor dispatch - full medical, operational, insurance, legal and consular coordination. Information shared only with parties required for safe and lawful management.
Experienced coordinator for medical emergencies and sensitive hotel incidents.
Open a caseEscalation contacts, response protocols and staff orientation before a crisis.
Hotel SOS onboardingInsurers, embassies, corporations and travel organisations seeking a trusted desk.
Partnership enquiry
