Who we support
MAI provides immediate, professional assistance to assistance companies, insurers, embassies, hotels and travellers across Mauritius and Seychelles - one accountable desk, 24/7.
Why partners choose MAI
When a traveller falls ill, a guest is injured, or a crisis needs discreet coordination, distant call centres need someone on the island who can act. MAI is that desk - physician-led, multilingual, and already embedded with hotels, hospitals, airlines and diplomatic missions.
We currently support 60+ assistance and insurance organisations worldwide, with confidential case handling for authorised partners only.
Audiences
B2B
Open a case with us and we become your on-ground command point - triage, doctor visits, hospital liaison, bill review, cost containment and repatriation support for insured travellers.
Diplomatic
Preferred service provider for most diplomatic missions on the island. Discreet, reliable medical coordination for nationals, staff and VIP visitors - with clear updates for consular teams.
Hospitality
Guest medical care with minimal burden on front-desk teams - Island Doctor house calls, SOS Tourist Doctor QR access, and retained crisis-response protocols for serious incidents.
Corporate
Duty-of-care support for expatriates, project crews and business travellers - from routine illness to workplace incidents and medical evacuation planning.
Aviation
Medical coverage and passenger assistance coordination for partner carriers operating into Mauritius - including historical coverage relationships with Emirates, British Airways and other airlines.
Direct
Routine and emergency health services when you need a doctor fast - hotel visits, telemedicine, e-prescriptions, referrals and clear next steps, with insurer or embassy liaison when relevant.
Engagement
Next step
Tell us about your organisation and how we can support your travellers, guests or insured members in Mauritius and Seychelles.