Medic Assistance International
SOS Tourist Doctor
MAI digital health platform for hotels and travellers
Instant access to a doctor from a guest’s phone
Hotels display a dedicated QR code. Guests scan it and connect rapidly with a licensed doctor for consultation, guidance and onward medical coordination – without unnecessary trips to hospital when telemedicine or an on-site visit is enough.
SOS Tourist Doctor is an MAI digital-health solution. Medic Assistance International provides the clinical coordination, licensed doctor network and local provider pathways behind the platform. The public traveller brand is also available at TouristDoctor.mu.
Primary SOS contact: 86 1115 · MAI 24/7 desk: +230 5728 7110
What guests receive
- Fast triage on WhatsApp, chat or call
- Telemedicine consultation with a licensed doctor
- On-site hotel or villa visit when clinically indicated
- Valid e-prescriptions sent to the guest’s phone when appropriate
- Referral and hospital coordination when care cannot stay in-room
- Insurer and embassy liaison when policy or consular support applies
For travellers
No searching local clinics under stress. Scan, connect and receive clear next steps – stomach illness, fever, minor injuries, sun or heat issues, prescription refill, or “not sure what’s wrongâ€.
For hotels
A simple guest-care channel with minimal front-desk burden: display the QR, let MAI own the medical pathway, and keep your team informed only as needed.
For partners
Doctor access backed by MAI clinical coordination, cost pathways and crisis escalation when an incident exceeds routine care.
Guest journey
- Scan the hotel QR code (or dial 86 1115)
- Connect with a licensed doctor
- Receive teleconsult, visit, e-prescription or referral