Island-wide reach
House calls and coordination from the north coast resorts to the south and west - hotels, villas, residences and workplaces.
About MAI
The oldest independent medical-assistance desk in Mauritius.
Physician-led coordination for insurers, embassies, hotels and travellers across Mauritius and Seychelles - 24 hours a day, 365 days a year.
Who we are
One accountable local partner.
Medic Assistance International (MAI) is the oldest established, independent medical-assistance service provider in Mauritius. Decades on the ground have built a trusted network of doctors, specialists, hospitals, logistics partners and diplomatic contacts across Mauritius and Seychelles.
We are the local service provider for 60+ assistance and insurance organisations worldwide, and the preferred medical-assistance partner for most embassies and diplomatic missions on the island. Partners rely on our quality of work, expert know-how and caring approach.
29+
Years of local service
24/7
Medical & crisis desk
60+
Assistance & insurance partners
12,459+
Cases completed
Leadership
Dr Siddick Maudarbocus
Managing Director · Physician
Medic Assistance International is managed by Dr Siddick Maudarbocus. Trained as a doctor in Dublin, Ireland, he has held hospital posts in London and served as an emergency medical doctor for Exxon in Central Africa. He is registered with the UK General Medical Council and the Mauritius Medical Council.
He has worked with major organisations in the international health community - including International SOS Assistance in Saudi Arabia, and assistance and insurance groups such as Aetna, Cigna and Vanbreda. Today he oversees 24-hour medical coverage for leading hotels, embassies and diplomatic staff, and airline partners including Emirates and British Airways.
Clinical team
Doctors who know the island.
Our medical team works in general and specialty medicine and remains active across Mauritius. We handle hotel medical visits daily. Practitioners bring multi-specialty experience and multilingual communication so guests, families and partners understand every step.
Multi-specialty experience
General practice with access to trusted specialists - we match the right clinician to each case.
Multilingual care
English, French, German, Italian, Arabic, Chinese and Russian-speaking capability across the team.
Capabilities
What our desk delivers.
Intimate knowledge of Mauritius healthcare systems - from first contact through hospital, claims and repatriation.
- 24/7 medical assistance for accidents and illnesses
- Monitoring of medical condition and progress
- Locating the nearest suitable doctor, clinic, dentist or allied professional
- Doctor appointments, ambulance and hospital admissions
- Medical reports, hospital records, updates and cost control
- Emergency air-ambulance evacuations
- Medical and non-medical escorts, portable oxygen and wheelchair assistance
- Return of mortal remains - coffin or cremation pathways
- Payment facilitation and guarantee of hospital bills (GOP)
- Dispatch of medications and medical supplies
- Keeping you, your customer, family, employer or companions fully informed
- Crisis coordination - legal, communications and family support when required
Coverage
Mauritius & Seychelles.
Based in Mauritius in the Indian Ocean, MAI operates a professional network covering both Mauritius and Seychelles around the clock. Local response with international standards - medical assistance, crisis management and digital healthcare for partners and travellers.
- Mauritius On-site doctors, hospital liaison, hotel visits, evacuations and full crisis pathways
- Seychelles Telemedicine, on-island coordination and partner support
- Digital brands SOS Tourist Doctor and TouristDoctor.mu - guest-facing access backed by the MAI desk
Audiences
Who we support.
Insurers & assistance companies
Claims management, cost containment, hospital liaison and repatriation for insured travellers.
Embassies & consulates
Discreet, reliable medical coordination for diplomatic missions and nationals.
Hotels & resorts
Guest care via Island Doctor and SOS Tourist Doctor, plus retained crisis protocols.
Corporations & travel partners
Duty-of-care support for expatriates, crews and business travellers.
Airlines
Medical coverage and passenger assistance coordination for partner carriers.
Travellers & expats
Doctor visits, referrals, monitoring and clear next steps when something goes wrong on holiday or assignment.
Network
Clinical and travel partners on the ground.
Local service provider for 60+ assistance and insurance organisations. Confidential case handling for authorised partners only.
Contact
Speak to the desk.
For urgent medical or crisis coordination, call now. For partnership or hotel onboarding, send an enquiry.
Medic Assistance International (Mauritius) Ltd · Newry Complex, Quatre Bornes 72249, Mauritius